FREQUENTLY ASKED QUESTIONS
YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
We only accept PayPal for payments.
If we shipped the wrong item, or if it arrived damaged, we will reship or refund immediately. If you’re simply not happy with your order you can also return it. In this case, the buyer will get a refund (excluding shipping costs) as soon as the product is back with us.
A small percentage of the orders we ship may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. Ibiza Boho Bags cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges for customs clearance if they apply. Customs’ policies vary widely from country to country; please contact your local customs office for further information.
Shipping time is about 15- 20 business days, but most of the time your package will arrive much sooner.